1. Scope and acceptance
These Application Terms of Service govern access to and use of ThinQ Travel websites, applications, workflows, integrations, automations, platform modules, documentation, support, and related services.
By creating an account, signing an order form, connecting an authorised integration, approving a workflow, or using the service, you agree to these terms on behalf of yourself or the organisation you represent. If you act for an organisation, you confirm that you have authority to bind that organisation.
If an executed order form, statement of work, data processing addendum, service schedule, or other written agreement signed by ThinQ Travel conflicts with these terms, that written agreement controls for the conflicting subject matter.
2. Accounts and authorised users
- Customers are responsible for account invitations, user roles, approval permissions, connected systems, and activity performed through their accounts.
- Users must provide accurate information, keep credentials confidential, use strong authentication where available, and promptly notify ThinQ Travel of suspected unauthorised access.
- Accounts may be used only by authorised users for legitimate business purposes connected to the customer's travel, operations, product, commercial, governance, or partner-management workflows.
3. Orders, subscriptions, and service commitments
Commercial terms, billing cadence, subscription scope, implementation services, support levels, usage limits, renewal mechanics, cancellation rights, and service-level commitments apply only when stated in the relevant order form or written agreement.
Unless a separate agreement says otherwise, fees are non-refundable once the relevant billing period, implementation milestone, usage block, or professional-service work has started. Taxes, bank charges, foreign-exchange costs, and third-party platform fees are the customer's responsibility.
4. Acceptable use
- Do not use the service to break the law, infringe rights, misrepresent travel products, send spam, scrape without authority, bypass platform rules, or interfere with any system.
- Do not submit malware, credentials outside approved secure channels, payment-card data unless expressly supported, special-category personal data unless agreed in writing, or data you do not have the right to process.
- Do not attempt to reverse engineer, overload, probe, copy, resell, sublicense, or provide a competing service using ThinQ Travel except as permitted by law or by written agreement.
5. Customer data and processing responsibilities
Customer data means content, records, files, workflow inputs, operational metadata, integration payloads, approvals, and other information submitted to or processed through the service by or for a customer.
Customers remain responsible for the accuracy, lawfulness, quality, retention, and required notices or permissions for customer data. ThinQ Travel will process customer data to provide, secure, support, analyse, and improve the service, and as otherwise permitted by the applicable agreement.
Where ThinQ Travel processes personal data on behalf of a customer as processor or service provider, the applicable data processing addendum or written data-processing terms govern. Those terms should address processing instructions, confidentiality, security measures, subprocessors, assistance with data subject rights, audit information, international transfers, return or deletion, and incident notification.
6. Privacy, analytics, and security
Website and service privacy practices are described in the Privacy Policy. Customers and users should not submit personal data, confidential data, or regulated data unless they have authority and a lawful basis to do so.
ThinQ Travel uses reasonable technical and organisational safeguards designed to protect the service and customer data. No service can guarantee absolute security, and customers remain responsible for their own devices, networks, identity providers, permissions, exports, and connected applications.
ThinQ Travel may collect operational logs, diagnostics, usage metrics, audit records, and security events to operate, secure, troubleshoot, improve, and evidence the service.
7. Integrations and third-party services
The service may connect to third-party systems such as travel platforms, supplier systems, CRMs, communication tools, analytics providers, identity providers, hosting infrastructure, or automation services.
Customers are responsible for authorising integrations, complying with third-party terms, maintaining required permissions, and verifying that data sent to or from third-party services is appropriate. ThinQ Travel is not responsible for third-party services outside its control.
If a third-party service changes, suspends, limits, or terminates access, ThinQ Travel may need to modify, suspend, or discontinue the affected integration or workflow.
8. AI-assisted functionality
The service may include AI-assisted drafting, analysis, enrichment, classification, mapping support, recommendations, or workflow automation. AI-assisted outputs can be incomplete, inaccurate, duplicated, or unsuitable for a particular business decision.
Customers and users are responsible for reviewing, approving, and validating outputs before relying on them, publishing them, sending them externally, updating operational systems, or making commercial, legal, financial, regulatory, employment, or safety decisions.
Customers must not use AI-assisted functionality for prohibited practices, unlawful profiling, automated decisions without required safeguards, or processing that exceeds the authorised purpose for the relevant data.
9. Intellectual property and feedback
ThinQ Travel and its licensors retain all rights in the service, software, workflows, interfaces, documentation, templates, logic, trademarks, analytics, and underlying technology.
Customers retain their rights in customer data. Subject to the applicable agreement, customers grant ThinQ Travel the rights needed to host, process, transmit, display, transform, and otherwise use customer data to provide and improve the service.
Feedback, suggestions, corrections, and ideas may be used by ThinQ Travel without restriction or obligation, provided ThinQ Travel does not disclose customer confidential information in violation of these terms.
10. Confidentiality
Each party may receive non-public business, technical, commercial, product, operational, security, or customer information from the other party. The receiving party must use confidential information only for the authorised relationship and protect it using reasonable care.
Confidentiality obligations do not apply to information that is public through no fault of the receiving party, already known without restriction, independently developed, rightfully received from another source, or required to be disclosed by law after reasonable notice where permitted.
11. Suspension and termination
ThinQ Travel may suspend access where necessary to address security risks, unlawful or harmful use, non-payment, third-party platform restrictions, emergency maintenance, suspected unauthorised access, or material breach.
Either party may terminate according to the applicable order form or written agreement. On termination, access may end and customer data may be exported, retained, deleted, or returned according to the applicable agreement, legal requirements, backup practices, and operational constraints.
12. Warranties and disclaimers
ThinQ Travel will use commercially reasonable efforts to provide the service in a professional manner. Except for commitments expressly stated in a signed agreement, the service is provided as is and as available.
ThinQ Travel does not warrant that the service will be uninterrupted, error-free, perfectly secure, or that outputs, recommendations, mappings, content, or third-party data will always be accurate, complete, current, or fit for a particular purpose.
13. Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, punitive, loss-of-profit, loss-of-revenue, loss-of-data, business-interruption, or reputational damages.
Unless a signed agreement states otherwise, ThinQ Travel's total liability arising out of or relating to the service is limited to the fees paid by the customer for the service giving rise to the claim during the twelve months before the event that created the liability.
Nothing in these terms limits liability that cannot legally be limited, including liability for fraud, wilful misconduct, or other liability that applicable law does not permit a party to exclude.
14. Customer indemnity
Customers will defend and indemnify ThinQ Travel against third-party claims arising from customer data, customer instructions, unauthorised use of the service, breach of these terms, violation of law, infringement caused by customer-provided materials, or misuse of third-party services.
15. Compliance obligations
- Customers must comply with applicable privacy, data protection, electronic communications, consumer protection, travel, tax, sanctions, export-control, anti-bribery, anti-corruption, platform, and industry-specific obligations.
- Customers are responsible for product descriptions, prices, availability, taxes, fees, booking rules, cancellation terms, supplier permissions, distribution rights, regulatory notices, and travel-specific disclosures entered into or generated through the service.
- The service must not be used by, for, or in connection with sanctioned parties, embargoed territories, prohibited exports, or unlawful payments.
16. Changes to the service and terms
ThinQ Travel may update the service, documentation, security controls, features, integrations, and these terms from time to time. Material changes to these terms will be posted on this page or communicated through reasonable channels.
Continued use of the service after an update becomes effective means acceptance of the updated terms. If a customer does not agree to material changes, the customer's remedy is to stop using the affected service or exercise any termination right in the applicable agreement.
17. Governing law and disputes
The governing law, venue, court jurisdiction, arbitration procedure, and pre-dispute process are those stated in the applicable order form or signed agreement.
If no written agreement specifies those terms, the parties will first try in good faith to resolve the dispute through senior business contacts before starting formal proceedings, except where urgent injunctive or protective relief is reasonably required.
18. Notices and contact
Legal notices to ThinQ Travel should be sent to hello@thinq.travel unless a signed agreement identifies a different legal-notice address. Operational support, privacy, security, billing, and account questions may also be sent to hello@thinq.travel.
Electronic signatures, online acceptance, account actions, workflow approvals, and email notices may be used to evidence consent, instructions, approvals, and legally relevant communications where permitted by law.
